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Diluting a 1 Star Review

Diluting a 1 Star Google ReviewGetting your 5.0 Google rating back. My wife and I are the owners of Local Locksmith in Queen Creek, Arizona. I’d like to share our experience with a 1 star review and how we were finally able to dilute it get back to a 5.0...

Responding to Reviews

As Google says “Show your customers you care one response at a time”Recently I read a newsletter article about responding to reviews. That caused me to do a bit of soul searching and reexamine how I responded to my customer’s reviews. In this post I...